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Insurance claim problems

Servicemaster - Insurance claim problems
Servicemaster - Insurance claim problems
Servicemaster - Insurance claim problems
Servicemaster - Insurance claim problems
Servicemaster - Insurance claim problems
Servicemaster - Insurance claim problems
The Hartford gave us a choice of sending out ServiceMaster or ServPro after a plumber incorrectly installed a faucet, flooding 4 rooms. ServiceMaster came and removed a peach colored toilet during the cleanup and dropped it, breaking the bowl. The damage happened August 8, I had to call The Hartford repeatedly to send out an estimator to write up the damages. A man from Crawford showed up on November 22, three and a half months later, walked through with an iPad, and told us what our insurance would cover as he wrote it up. He made suggestions we hadnt even thought of. One was that if all 3 pieces of the bathroom were peach, and ServiceMaster broke one, he would approve a white sink and tub to go with the new white toilet, since it was impossible to find a peach one. We were stunned! But he put it in his report, along with things like a storage pod and workers to empty the rooms. We had gotten a random estimate from John DeGeorge of Elite Construction, a company we had never heard of, and who never stepped foot in our house, right after ServiceMaster finished their dry-out and demo work in August. (The Hartford told me that my husband had met with Mr DeGeorge and had forgotten to tell me, which my husband denied.) Crawfords report covered much much more. Then The Hartford denied most of our claim. The Hartford told me to have Elite do the repairs that were on their report, and sent us an edited Crawford report missing what we had covered with the estimator. Meanwhile our insurance was abruptly ended. See * below. We didnt figure out for 6 1/2 months that Elite Construction is run by the brother of the ServiceMaster franchisee, and that Elite had lied to Hartford about meeting with us. The ServiceMaster guy gave the info to his brother, who wrote it up and signed it. When we asked for the original Crawford report, we discovered that they are associated with ServiceMaster as well. The original Crawford report is now gone. Also, when ServiceMaster was finished with their demo in August, they incorrectly re-installed the washing machine, resulting in another flood. The manager came out and reconnected the pipes but declined to dry anything else out, because youre getting a new floor anyway. The smell from the water trapped under the set tub, washer, and dryer was pretty strong through the whole month of August, and another wall was wet due to part of the laundry room wall being cut away, but ServiceMaster said they were done. It has been 7 months today, and I have talked to or emailed 7 people at Hartford. I still have no floor or toilet in one bathroom, and missing ceiling, floor, and walls in 2 other rooms. The fourth room has a warped floor. Theres a camping lantern in the laundry room because overhead lights in that room and another dont work. And last week my Hartford agents bosss boss told me that we should just hire Elite and get it over with, that they were not going to take our calls anymore. The weird part of this is that Hartford wont be losing any money on this claim. Our plumber is a huge company with their own insurance. Of course ServiceMaster has insurance too, but its Hartford. My insurance company, the so called cleanup crew, estimator, and would-be contractor are all connected and Hartford is representing them, not us. And yes, Im meeting with a lawyer tomorrow. * The Hartford sent us a letter of non-renewal 30 days before our policy was up, stating that we had not completed repairs in a timely manner. We got it December 2, just 10 days after their estimator came out. We got the report from Crawford in the same mail. We scrambled to find new insurance, but no one would take us because we were in the middle of a claim. Our agent was no help. I finally got hold of his boss on the day the insurance would end, and begged for an extension. His reply? Oh, forget that. Its a mistake. Thats a different department, Ill fix it. I waited on the phone (he was aggravated, it was New Years Eve, and he wanted to do it Jan 2, the day AFTER our insurance was cut off) while he wrote and emailed me a letter saying that we DID still have insurance.

User's recommendation: If your insurance company suggests contractors for a damage claim, do NOT agree. Hire your own.

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2 comments
#1963004

Thanks for the info

#1836608

Tune in tomorrow for another episode of "Peach in the City".

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ID
#1817108 Review #1817108 is a subjective opinion of poster.
Location
Westbrook, Maine

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New Reviewer

Incompetent management, college kids no equipment- disaster!

A slow leak in my kitchen caused damage to kitchen, hall, and livingroom. College kids with NO training and NO EQUIPMENT dragged a Large 120 year old bookcase down the steps and the walkway to the pod (I did not request). Next an 1880s small shelf- dragged-- entire end separated, one leg broken. One guy sprayed bleach on a wool Carpeton a w dssccarpet

User's recommendation: Do not let ServiceMaster into your house without a clear, detailed, report of what they are going to do, and what they are charging you. I did not ask for the POD- they sent it out!

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ID
#2619160 Review #2619160 is a subjective opinion of poster.
Location
Fresno, California
Loss
$4
Preferred solution
Repairs and/or replacement of damaged personal property. Compensation for base-boards that were torn out--- though they had no water damage. I never requested a pod.

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New Reviewer
They would not listen to anything my adjuster, or I said. They were doing what benefited Service Master the most that would have included astronomical storage fees. I asked over 10 times at least the cost for transportation, cleaning, and storage because it was an...
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ID
#2399576 Review #2399576 is a subjective opinion of poster.
Service
Servicemaster Fire Damage Restoration
Cons
  • Cannot complete in adequate time frame
  • Lack of professionalism
  • Way i was treated
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Terminix is a rip off

I paid 1200 for rodent control and 9 months later I still have the same problem. The local branch is blowing me off telling me they have done all they can. I was promised a manager visit yo my home and have not hears from anyone. I now have to pay another company to fix my problem or sell my house. I WANT A REFUND

User's recommendation: DONT USE THIS COMPANY FOR ANYTHING.

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ID
#2359290 Review #2359290 is a subjective opinion of poster.
Location
Largo, Florida
Cons
  • Way i was treated
  • Every thing
  • Customer service
Loss
$1200
Preferred solution
Full refund
New Reviewer

Hurricane clean up

Hurricane Sally came through our area and now our apartment complex looks like a ghost town. Service Masters out of Atlanta GA came to help clean out and get everything ready to be put back together. I have really enjoyed this crew and I am going to miss them very much. They have been very polite, friendly and hard working. I have tried to make their time with us just as enjoyable as they have done. I am in hopes the crew that comes to put us all back together is as friendly as this crew. Thank you Sammy and your crew. You all will be missed. Nancy Bendt Robertsdale AL.

User's recommendation: Great crew!

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ID
#2298377 Review #2298377 is a subjective opinion of poster.
New Reviewer

I have renewed the licence

i have renewed my licence and amount paid to you and u send activation code also even u are insisting to renew whypsend ur activation code but u did it why

User's recommendation: do not try fool me.

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ID
#2290303 Review #2290303 is a subjective opinion of poster.
Service
Servicemaster Restoration
Pros
  • After i renewed you are insisting to renew again why
Preferred solution
Apology

Unsatisfied

The come to my job site to give a bid for a very big job without a ladder and request to use mine. Wanted me to give them the measurements at this point I told them they could leave the site they were VERY unprepared and unprofessional do NOT hire these clowns

User's recommendation: Don’t waste your time.

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ID
#2286721 Review #2286721 is a subjective opinion of poster.
Location
Medford, Wisconsin
New Reviewer
Was moving into rental condo in Ft. Myers,Fla...R.E.agentCookie Douglas stated *** stained carpets would be cleaned before moving in. When I arrived with the moving van...carpets were still *** stained!!! She played hurry offense and I guess called ServiceMaster to...
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ID
#2257659 Review #2257659 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Check number 2221****

Servicemaster - Check number 2221****
We asked for this check to be replaced because was never cashed.
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ID
#2254404 Review #2254404 is a subjective opinion of poster.
Loss
$533
Preferred solution
Full refund
New Reviewer

Bad bad bad service

very bad service not responec

User's recommendation: not at all.

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ID
#2196954 Review #2196954 is a subjective opinion of poster.
They're TOO SLOW or rather TOO BUSY without enough people ) the gc / construction of our kitchen &;;;; sunroom after tornado is just nothing. No real explaination except We're in middle of a GLOBAL Pandemic so they're aren't skilled labor available to start the...
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ID
#2137919 Review #2137919 is a subjective opinion of poster.
Location
Alpharetta, Georgia
New Reviewer

Padded bill

in my home for 92 hrs. charged my insurance for 166 hrs. , inflated all measurement in my home so it would look like they did more, replace floor only covered 888 sq. ft. they charged my insurance for 1250 sq. ft., the whole bill was inflated one way or another. they even charged for quick service, did not show for 6 days, and for monitoring but no even stay around, this company lives on insurance scamming

User's recommendation: make them sign into your home and out so they can scam you ins.

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ID
#2073782 Review #2073782 is a subjective opinion of poster.
Location
Sinton, Texas

Dissatisfied customer

Had a tarp put on and contractor had to put them back on because they blew off. Then charged us over $3000. for said *** job.

User's recommendation: DO NOT USE THIS COMPANY.

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ID
#2073537 Review #2073537 is a subjective opinion of poster.
Location
Ooltewah, Tennessee
New Reviewer

Did not get paid

My company subcontracted work from service master true image and did not get paid when the work was completed.very unprofessional.do not work for this company
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ID
#2060169 Review #2060169 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$9
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Ridiculous rates

We had a sump pump failure while away. Turns out water got the drywall wet and had to be removed. Called Service Master and was quoted almost 8k to remove carpet and lower part of drywall. Once they started the process they informed me it would be another 4k to do it right!!.Total scam. they damaged my walls, floors and doors and even my driveway in their cleanup process.They will hit your credit card without authorization or final approval from the customer. Be extremely WARY of this company.

User's recommendation: Stay Away.

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ID
#1979401 Review #1979401 is a subjective opinion of poster.
Service
Servicemaster Restoration
Cons
  • Damage to my home
  • Charges for their mistakes
  • Deceptive billing
Loss
$6000
Preferred solution
Price reduction

Dissatisfaction with Company Procedure

We had some substantial damage to our ceiling drywall and wood flooring from a leaking roof due to the improper sealing of a roof-mounted photovoltaic system. Our insurance company told us to call some restoration contractors and get appraisals of the damage. We called Servicemaster and the person we spoke with said he would come by and give us an appraisal for $274.00, I believe. I was hoping to have them do the work, but after that, I kindly declined their offer. Who charges to bid a several thousands dollar job backed by insurance? Only Servicemaster. Go figure. Needless to say, I am going with another contractor.

User's recommendation: After reading the many horrific reviews of this Company, be wary.

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ID
#1921756 Review #1921756 is a subjective opinion of poster.
Location
Kailua, Hawaii

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