Most helpful review

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Verified Reviewer
New Reviewer
Update by user Apr 20, 2022

It is now in the hands of our attorney

Original review posted by user Mar 21, 2022
We had a tree fall on our house in July of 2021, after the initial shock was over and we get started on the repairs and the decision was made to move the contents out and to there warehouse. It took them 3 weeks to pack and move...
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ID
#3422215 Review #3422215 is a subjective opinion of poster.
Location
Berea, Kentucky
New Reviewer

Complaint about a franchise

The account Manager came to write an estimate the estimate he came up was with 15000+. The insurance adjuster changed the estimate to close to 5900 which included some valueables we were going to packout. So his estimate would have gone down I told him if he thought the estimate was to low to adjust. He called my insurance company stating I wanted him to pad the estimate even though the check was going to made to both parties. What a lier never returned our calls and I complained to the company they said they would reach out to me no response

User's recommendation: Don't use them they are liers snakes.

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ID
#3442297 Review #3442297 is a subjective opinion of poster.
Location
Mansfield, Texas
Preferred solution
Apology
New Reviewer

This service has gone on for months

Promises made and not kept. Started in 9/21 projected finish date was 11/21, then 1/22 and my kitchen is still a shell. The employee assured me he could do job for insurance settlement. Now , hes changing products. Help!

User's recommendation: Don’t use them.

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ID
#3442015 Review #3442015 is a subjective opinion of poster.
Location
Mariposa, California
Preferred solution
Deliver product or service ordered

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New Reviewer
Update by user Mar 11, 2022

ServiceMaster has not been in contact as of 3/11/22

Original review posted by user Feb 01, 2022
I am writing to make an additional complaint about your unsatisfactory work while renovation of my property DOL Sept.2 20. Until we come to a meeting of the minds to establish who called ( provide persons name) Service...
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ID
#3308310 Review #3308310 is a subjective opinion of poster.
Location
Midland, Michigan
Pros
  • Big talk
Cons
  • Deceptive billing
  • Customer care
  • Failure to be responsible for damage
Loss
$39
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Failure to comply

Servicemaster - Failure to comply
1st. failed to produce contract with the policy holder/ failed to acknowledge who called them to enter my property. 2nd poor workmanship & materials 3rd. never completed punch list. 4th failure to comply with city building codes 5th submitted work order to insurance company got paid but failure to install materials.

User's recommendation: Beware.

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ID
#3300074 Review #3300074 is a subjective opinion of poster.
Location
Midland, Michigan
Service
Servicemaster Fire Damage Restoration
Cons
  • 6 months into 2 week job & work done is very poor
  • Billing practices
  • Way i was treated
Loss
$39
Preferred solution
Let the company propose a solution
I lived thru Hurricane Ida and Service Master was referred to me thru State Farm. Service Master came in with some men from Florida and several young Mexicans who did not speak English. I have a two story home and back problems could not keep going up and down to check...
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1 comment
#2127191

Totally agree with what you're saying. On state farm insurance benefits disclosures there are errors of$39,00+ of items incomplete not installed correctly or not on the property.

The company turned me into a collection company of course..

homeowners are allowed to withold 150% of dept. They owe me close to$39,00000 for items that aren't installed

ID
#3268472 Review #3268472 is a subjective opinion of poster.
Location
New Orleans, Louisiana

Overcharged for work.Promised restoration 4-6 weeks but was 4 months

They were expressly told not to exceed our Insurance limit. Over billed by thousands of dollars.The Pompano Florida Service Master franchisee. The 4-6 week restoration projection turned into 115 nights in a hotel. The overcharges of approx 3500.00 was billed with a threat to place a lien on our condo. After 2 weeks home the A/C that they reinstated had a crack in condensate pan and we had to pay $500.00 to the A/C Company for repair and replacement of pan and pump. Contacted

User's recommendation: NEVER EVER USE SERVICE MASTER AS CONTACTOR.

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1 comment
#2126762

I agree with your complaint they owe me $39,000.00 for work they were paid for by the insurance company but no where present on site or damaged

ID
#2718555 Review #2718555 is a subjective opinion of poster.
Location
Boca Raton, Florida
New Reviewer

After A/C unit was removed and closet holding unit was painted the problem causing the claim was pump

Problems with Pompano franchisee Dave Evanosky.Hung up on my wife and rude.Told him and his lead man Raf who I understand quit working for Evanovsky.I told them on numerous occasions not to exceed our 100,000 Allstate Ins Co home owners insurance.We
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ID
#2641043 Review #2641043 is a subjective opinion of poster.
Location
Boca Raton, Florida

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Verified Reviewer
New Reviewer

Incompetent management, college kids no equipment- disaster!

A slow leak in my kitchen caused damage to kitchen, hall, and livingroom. College kids with NO training and NO EQUIPMENT dragged a Large 120 year old bookcase down the steps and the walkway to the pod (I did not request). Next an 1880s small shelf- dragged-- entire end separated, one leg broken. One guy sprayed bleach on a wool Carpeton a w dssccarpet

User's recommendation: Do not let ServiceMaster into your house without a clear, detailed, report of what they are going to do, and what they are charging you. I did not ask for the POD- they sent it out!

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ID
#2619160 Review #2619160 is a subjective opinion of poster.
Location
Fresno, California
Loss
$4
Preferred solution
Repairs and/or replacement of damaged personal property. Compensation for base-boards that were torn out--- though they had no water damage. I never requested a pod.

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Verified Reviewer
New Reviewer

Fire cleaning and restoration

They would not listen to anything my adjuster, or I said. They were doing what benefited Service Master the most that would have included astronomical storage fees. I asked over 10 times at least the cost for transportation, cleaning, and storage because it was an hourly rate, they couldn't even provide me with the hourly rate. I feel like I was taken advantage of in a disaster situation, if your insurer uses Service Master as a preferred contractor, ask for a different company. Not only that, but I got more info from the company contracted under my landlords insurance company. It took them over a week to even get started, it was a disaster in itself, they even left items because they apparently didn't have time. The amount that needed completed when I left was minimal, this was around 11am (if not earlier), their finishing time was 3pm, 4 hours would have been adequate to complete the job

User's recommendation: Stay away in disaster situations, there are better companies out there!

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2 comments
#2067646

I am dealing with the same company up here in Surrey, BC Canada and they do not "Restore Peace of Mind" as advertised. They have taken away a year of my life from a house fire last December 5, 2020.

(Not started by myself) It was supposed to be restored in no longer than 6 months, and I am still renting. I have photos of damage they did, but will not accept responsibility for.

I think it's time to get the big leagues in. Like you I intend to get a refund for their ridiculous/destructive service.

#2056930

I never received a contract with service master. No itemized materials used.

Incomplete workmanship. It's like having someone take over you home & personal property remove it to a unknown place then charge you for storage shed/& cleaning of What? They threated me with taking me to small claims court also.

I say go for it. My home is worse off now than before the house fire.

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ID
#2399576 Review #2399576 is a subjective opinion of poster.
Service
Servicemaster Fire Damage Restoration
Cons
  • Cannot complete in adequate time frame
  • Defective work
  • Customer service
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Terminix is a rip off

I paid 1200 for rodent control and 9 months later I still have the same problem. The local branch is blowing me off telling me they have done all they can. I was promised a manager visit yo my home and have not hears from anyone. I now have to pay another company to fix my problem or sell my house. I WANT A REFUND

User's recommendation: DONT USE THIS COMPANY FOR ANYTHING.

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ID
#2359290 Review #2359290 is a subjective opinion of poster.
Location
Largo, Florida
Cons
  • Billing practices
  • Way i was treated
  • Customer service
Loss
$1200
Preferred solution
Full refund
New Reviewer

Hurricane clean up

Hurricane Sally came through our area and now our apartment complex looks like a ghost town. Service Masters out of Atlanta GA came to help clean out and get everything ready to be put back together. I have really enjoyed this crew and I am going to miss them very much. They have been very polite, friendly and hard working. I have tried to make their time with us just as enjoyable as they have done. I am in hopes the crew that comes to put us all back together is as friendly as this crew. Thank you Sammy and your crew. You all will be missed. Nancy Bendt Robertsdale AL.

User's recommendation: Great crew!

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ID
#2298377 Review #2298377 is a subjective opinion of poster.
New Reviewer

I have renewed the licence

i have renewed my licence and amount paid to you and u send activation code also even u are insisting to renew whypsend ur activation code but u did it why

User's recommendation: do not try fool me.

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ID
#2290303 Review #2290303 is a subjective opinion of poster.
Service
Servicemaster Restoration
Pros
  • After i renewed you are insisting to renew again why
Preferred solution
Apology

Unsatisfied

The come to my job site to give a bid for a very big job without a ladder and request to use mine. Wanted me to give them the measurements at this point I told them they could leave the site they were VERY unprepared and unprofessional do NOT hire these clowns

User's recommendation: Don’t waste your time.

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ID
#2286721 Review #2286721 is a subjective opinion of poster.
Location
Medford, Wisconsin
New Reviewer
Was moving into rental condo in Ft. Myers,Fla...R.E.agentCookie Douglas stated *** stained carpets would be cleaned before moving in. When I arrived with the moving van...carpets were still *** stained!!! She played hurry offense and I guess called ServiceMaster to...
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ID
#2257659 Review #2257659 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Check number 2221****

Servicemaster - Check number 2221****
We asked for this check to be replaced because was never cashed.
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ID
#2254404 Review #2254404 is a subjective opinion of poster.
Loss
$533
Preferred solution
Full refund

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