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1.0

Very poor information before scheduling.No one ever said a service call fee and diagnostic fee are separate. My parts were covered under manufacturer's warranty and just to go and get that part I was quoted and charge of $190.

After I denied the service of installing anything new the attitude of technicIan completely changed.He started yelling and telling me that what I am expecting is illogical.I understand I might be wrong or the technician might 500% right but this is no way to deal with any person let alone I being the customer here who is paying. I clearly asked whIle scheduling yesterday what are the payments I am expected to make and when I mentioned I have a free service call coupon I was said I only owe the parts cost.Now that I figured out my parts were covered I call again to ask what do I owe and I was told nothing but only the repair cost.No one ever mentions about the long list of hidden charges.Service call and then the diagnostic fee ( which I could have done being on the phone with manufacturer which is what the technician did) plus the parts warranty extra which I have already covered under the manufacturer until 2022 and then comes the travel cost to get the parts.Are you serious ??? I hate the service ,no tranperancy in information provided.

The technician was so rude and arrogant and was so incompetent.I kept asking him did you figure out the problem yet and he is like let me check your warranty.If you diagnose the issue for which you charge the so called diagnostic fee tell me what it is and if covered under warranty we pay nothing for the parts and if not covered we pay for the parts.What does it have to do with warranty information before you even diagnose the issue ????? Shame on this business.

Reason of review: Problems with payment.

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