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Updated by user Mar 11, 2022

ServiceMaster has not been in contact as of 3/11/22

Original review posted by user Feb 01, 2022

I am writing to make an additional complaint about your unsatisfactory work while renovation of my property DOL Sept.2 20. Until we come to a meeting of the minds to establish who called ( provide persons name) Service Master to enter my property without authorization of the property owner/policy holder.

Service Master has denied providing their said contract to home owner after multiple requests. Service Master has submitted their billing to lawyers to collect funds withheld by home owner due to poor quality of materials used/ incomplete punch list/ submitted projects to insurance company/ got paid for material & items not present on site or damaged by workers while on my property. Apart from low quality of used materials the installation job/ very poor installation job for ex. lack of proper sub flooring / floors are lifting @ seams ( trip hazards) countertop lifting discolored/ door frames installed poorly[ doors don't shut correctly nor lock.

these are just a few items to mention. I now demand rectification or a complete refund. All in all the complete job is utterly a disappointing mess. I have written the CEO of Service Master along with supporting documents via register/ certified mail without response.

I have had to hire additional contractors to connect & sanitize HVAC system out of pocket when Service Master had already been paid for the job. I have documents that will prove Service Master never touched the HVAC system nor cleaned & sanitized it.

I expect you to show professional attitude by offing a solution to replace all flooring with proper 5/8" subfloor/ refund all money from Insurance spreadsheet payments dispersed for materials not present or damaged by workers on site. Replace not repair everything on punch list. Acknowledgement of the home inspection [paid for by homeowner] Service Master to replace every item on their report.

Acknowledge additional estimates from other contractors that bid the job to complete Service Masters failure to comply to complete. I have been facing a great deal of inconvenience/stress & health issues due to all these problems.

Until there is proof of a signed contract between Service Master & homeowner Service Master basically trespassed/ removed personal property without authorization & will be responsible to refund full amount of funds paid to them back to the homeowner.

If this was a condition surrounding breach of contract it would have to be a agreement which is enforceable by law where terms and conditions of the contract are agreed upon by both parties but it's not.

User's recommendation: Beware.

Monetary Loss: $39.

Preferred solution: Let the company propose a solution.

Servicemaster Pros: Big talk.

Servicemaster Cons: Failure to be responsible for damage, Deceptive billing, Billing practices, Customer care.

Location: 7618 Commerce Court, Midland, MI 48642

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