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1.8 Based on 27 reviews
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ServiceMaster of Salem is the worst company to ever exist the owner of the company is very rude to his employees and has caused several heart aches in the past you should have harassment charges filed against him and never be allowed to run a business again is a very horrible horrible horrible person

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I have an apartment complex with 27 units and had setup an appointment for them to come out and clean a unit so the new tenants could move in. They showed up, and then I get a call from their office that they wont be able to start the job until I give them a credit card, when I setup the appointment I explained that they would have to submit an invoice for payment and was told that would be fine. They wasted there employee's time and mine. If... Read more

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Recent flood in Louisiana We were way overcharged for what they did and ruined clothes as well They are out for insurance money

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I had Service Master come to clean the carpet in 2 rooms and 6 step stairway. I pointed out certain areas that had stains and asked if I should even attemp cleaning or if I should replace. The tech said cleaning for sure would help. The stains did not come up. I seen no extra effort made to clean them or steps. What I did see was a man in a hurry. Carpet was more than damp. Took 4 days to dry and even though I do see a difference in the carpet,... Read more

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my microwave was looked at 15aug cant be fixed so they say. so i assumed it would replaced. but i can not get the time of day from anyone. I have never been treated so bad in my life! can any one help me? Ralph D Mann thank you ps 100 words i was on the phone 3 times fot 53 mi one 45min & 1hr the next time. is that good customer service or what.every one i talked to said they could not help me. i ask for super visor none on duty. are you people... Read more

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Unable to get paper contract from dos 7/2/2016??? Tried on many many many times to get it. What seems to be the problem? Today is 9/5/2016. I get made up information about not receiving. I paid the amount of 1299.00 in full. If I don't get the contract I am going to be forced to turn this over to bbb.org les from Katy tx is the person and Cust serv keeps telling me"yes y should have ur written contract." I don't have a computer. Mostly all... Read more

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My apartment flooded by burst pipe and management called ServiceMaster. They wasted 5 days trying to save carpet. Even workers said was hopeless and should be pulled. The so called restoration was one guy. This after they told me they'd clean everything and move all my furniture back. Never did any of that. They did everything cheap, always cut corners. Terrible work. Never on time. Couldn't install sink without it leaking cause project... Read more

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HAD A STORM CLAIM 1ST WEEK OF JULY. HERE IT IS AUG 10 STILL NO CALL BACK, I VISITED IN PERSON 2 TIMES.,CALLED ABOUT A DOZEN TIMES ONLY HAD ONE CALL BACK. I HAVE NEVER HAD A COMPANY TREAT PEOPLE LIKE THEY DO. I WENT AND HIRED A HANDY MAN AND HIS DAD. COST ME ABOUT ONE 5TH OF WHAT THEY WOULD CHARGE. I HAVE NO IDEA WHY THIS COMPANY IS STILL IN BUSINESS THEY SHOULD PAY BONUSES TO THE INS. COMPANIES . CUSTOMER SERVICE SHOULD BE THEIR FIRST THING IN... Read more

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Twenty thousand dollar "estimate" to restore my flooded basement. Got a local handyman, who did an excellent job for just over two thousand. Insured to take advantage in a vulnerable emergency situation.

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1. ServiceMaster has a motto, "restoring peace of mind" That"s a joke. They create massive stress by their lack of communication, stream of constant mistakes, and exorbitent prices. We had a fire in our building of 21 suites. We have been out of our building 6 months now. They haven't even started rebuilding. When I contact them to ask them what they have done so far, they haven't returned my calls. They haven't communicated with my council... Read more

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